The phone number 311 in NYC is intended in part to divert routine inquiries and non-urgent community concerns from the emergency 9-1-1 number. Dialing this number allows city residents to obtain important non-emergency services through a central, all-purpose phone number quickly and effectively.
What happens when all this data gets analyzed? One of the most interesting articles I have ever seen is the result:
http://www.wired.com/magazine/2010/11/ff_311_new_york/all/1
1 comments:
Big Brother put to good use. (if I don't live in NYC, who do I call about a bad smell?)
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